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FAQs

Q?

Do you have mosquitos on the island?

A.

Yes, there are mosquitos on Gili Trawangan, to varying degrees depending on the season. However, you tend to find they are more of a problem in the centre of the island, and not so much on the beachfront. Complaints about mosquitos are almost non-existent in our hotel.

Q?

What sort of power adaptor do i need?

A.

We do have a couple of adaptors in the office, but we advise our guests to purchase an international multi-adaptor in duty free. If you are coming from Malaysia, Indonesia uses exactly the same adaptor type.

Q?

What time is check-in and check-out?

A.

Check-in is at midday, and check-out is at 11am. We require that all guests leave by 11am, so we can prepare the room before our next customers arrive from Bali at midday.

Q?

Are there any poisonous insects on the island?

A.

Not that you’ll come into contact with. In rainy season, tiny scorpions come out in the forested areas in the centre of the island, but in 7yrs here, i’ve seen one.

Q?

What happens on the island during Ramadan?

A.

During the holy month of Ramadan, the local Muslim community fast from sunrise to sunset, and certain measures are put in place by the island as a mark of respect for this holy month. The main thing you’ll notice is that all bars and restaurants must turn off their music every night at 11pm, so there are no big parties during this time of year. Other than that, the island runs as normal, and the tourist flow is strong as always.

Q?

Is breakfast included in the room price?

A.

YES. Irrespective of which online booking agent you use, or whether you book direct, ALL BOOKINGS INCLUDE BREAKFAST.

Q?

Do you accept credit card payments?

A.

Yes. We accept Visa`and Mastercard, and there is a 3% bank surcharge for a credit card payment. We do not currently accept American Express.

Q?

Are there ATM machines on the island?

A.

Yes. There are now several ATMs on the island, but in busy periods, they are often emptied quicker than they can be filled, so bring cash or a credit card with you just in case.

Q?

Is there much crime on the island?

A.

Very little, but in the busy bars at night, do exercise a normal level of common sense with regards to keeping an eye on your belongings, especially wallets, purses and iPhones.

Q?

Is there a doctor on the island?

A.

There are several small clinics on the island, the best of which is located a few minutes walk from our hotel in the Vila Ombak complex. For any serious injury, you would need to go to Lombok.

Q?

Do you have rental bikes?

A.

No. We don’t rent bikes as a business, but our reception staff will happily arrange bike rental for you if you require it.

Q?

Can you arrange snorkelling trips?

A.

In a similar vain as the above question, we don’t personally have anything to do with booking snorkelling trips, as this is something the local community arrange, but our staff will happily book a trip for you at your request. Or you can walk to one of the many kiosks on the main strip for information and bookings.

Q?

Do you have WiFi?

A.

Yes. We have WiFi across the whole business. It can be unstable in certain weather conditions, and it is not anywhere like as good as you’d expect in Europe, but for checking emails and Facebook, it’s sufficient. You won’t have any luck streaming anything though.

Q?

Do you show AFL and NRL games in the sports bar?

A.

Yes. See our schedules in the bar for more information, or if you have a specific question/request, please contact us.

Q?

Do you have draft Guiness?

A.

No. We as of yet have not got draft Guiness in the bar. We do have bottled Guiness though.

Q?

Do you have hot, fresh water?

A.

Yes. The hot water is heated by solar-power, but if the weather is bad, we have water heaters as a back-up.

Q?

Do you provide hairdryers?

A.

No.

Q?

Do you provide a laundry service?

A.

Laundry services are available, but are outsourced to the reception staff. Please ask them for further details.

Q?

Can you arrange airport collections from Lombok?

A.

Yes, we can. The price for 2 people one way is Rp700,000. For more details please click here.

Q?

Do you have minibars in the rooms?

A.

No.

Q?

Do you change foreign currency for guests?

A.

Not as a matter of course, but if required, we can do.

Q?

What live sports do you show in your sports bar?

A.

The Premiership, AFL, NFL, NRL, UFC, Cricket, Golf, Rugby, Tennis, NBA, NHL, Hurling, Olympics, F1, MotoGP, Boxing, Horse Racing, World Cup, Euros, European Football Leagues and more. For more information please click here.

Q?

Do you have vegetarian options on your menu?

A.

Yes. We have about 10 vegetarian dishes currently available.

Q?

Do your staff speak English?

A.

Yes. The ability varies from person to person, but most have a reasonable grasp of English.

Q?

What is the general rule of thumb when tipping?

A.

Living costs are high on Gili Trawangan, so tips are much appreciated by the staff. We recommend a 10% tip when eating out.

Q?

Is there Malaria on the Gili Islands?

A.

No, there is no Malaria in the Gili islands, and it is not necessary to take malaria tablets. The usual precautions of wearing repellent and long loose clothing is adequate protection.

Q?

Is Gili Trawangan suitable for children?

A.

Yes, there’s no cars, motorbikes or traffic of any kind on the island, other than horse-carts, making the streets pretty safe, and the island has become increasingly popular with families and children over the past few years. And judging from their feedback on their experiences here, they’ve loved it.

Q?

Are there police on the island?

A.

Yes and No. There are no police officials from Lombok stationed here on the island, although they do visit. However, there is an Island Security group on call for any problems tourists may have during their stay. The office is located close to the harbour.

Q?

Can I have an additional person in my room, and what is the cost per night?

A.

Yes. Each room, except the villa, is made to accommodate 2 people. However, we can provide an extra mattress on the floor for a third person for $15USD per night, including breakfast.